PRIVACY

Privacy Policy

Last updated: 1 September 2026

TradeFlow1 ("we", "us", or "our") operates the TradeFlow1 invoice and inventory management platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. We are committed to protecting your privacy and handling your data in an open and transparent way.

1. Information We Collect

Account information: your name, email address, and password (stored securely as a hash) when you register.

Business data: the customers, suppliers, products, invoices, payments, and other records you create within the Service. This data belongs to you.

Usage data: log data, device information, and usage analytics that help us maintain and improve the Service.

Authentication data: when you sign in with Google, we receive your basic profile information (name and email) as authorized by you.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service;
  • Authenticate your account and keep it secure;
  • Process subscription payments and manage your plan;
  • Send you service-related communications, such as invoices and account alerts;
  • Detect, prevent, and address technical issues, fraud, and abuse.

3. Data Storage and Security

Your data is stored on secure cloud infrastructure with encryption in transit and at rest. Access is restricted to authorised personnel who require it to operate the Service. We retain your data for as long as your account is active or as needed to provide the Service, and you may request deletion of your data at any time.

4. Sharing of Information

We do not sell your personal information. We share data only with trusted service providers that help us operate the Service (such as cloud hosting, email delivery, and payment processing), under agreements that require them to protect your information. We may disclose information when required by law or to protect our rights and the safety of others.

5. Payment Processing

Subscription payments are processed through our payment provider. We do not store your full card details on our servers; payment information is handled securely by the provider in accordance with their own compliance standards.

6. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their policies.

7. Your Data Rights

You have the right to access, correct, export, or delete your personal data. You can manage most of these actions directly within the Service, or contact us for assistance. You may also withdraw consent for processing at any time, subject to legal obligations.

8. Children's Privacy

The Service is intended for businesses and is not directed to individuals under the age of 18. We do not knowingly collect information from children. If you believe a child has provided us with data, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please visit our support page to get in touch.